Please read the JD till the end. The Role This is a direct-to-consumer (D2C) support role. You will be the first point of contact for end customers of our e-commerce clients - handling their queries via chat and voice in both French and English. The ideal candidate has hands-on experience resolving real customer issues in French: orders, returns, refunds, complaints, and everything in between. Canadian French speakers are strongly preferred for this role, as a significant portion of our client ?