As a Level 2 Customer Support Specialist, you will deliver timely, accurate, and empathetic assistance to customers using our fintech cloud platform. This role is heavily focused on issue resolution, in‑depth troubleshooting, and maintaining service‑level excellence. You ensure every customer receives high‑quality, consistent support while collaborating closely with the U.S.-based Level 1 Customer Support team and the development and testing teams in India. Your work directly impacts the u