We are looking for a Product Support Engineer to join a customer-facing team supporting mission-critical banking and payment platforms used by financial institutions across North America. Location: India (Remote / Work From Home) Shift: Permanent Night Shift (US Business Hours – approximately 6:30 PM to 3:30 AM IST) Experience: 2–4 Years Employment Type: Full-Time Key Responsibilities ✔️ Act as the first and second line of support for customer-reported technical issues. ✔️ Triage