HEROIC Cybersecurity ( HEROIC.com ) is seeking a Tier 1 Technical Support Specialist to deliver expert, customer-focused technical support that keeps our customers’ technology running securely and seamlessly. This role sits at the frontline of the HEROIC customer experience — directly influencing satisfaction, retention, and trust in our brand. This role owns the first response to inbound and outbound technical issues — diagnosing, troubleshooting, and resolving common computer-related pro