Key Responsibilities: • Conduct on-ground training across clinics in Mumbai • Deliver structured onboarding programs for new hires in the city • Train teams on customer interaction, empathy, and clinic professionalism • Provide hands-on coaching within clinics to ensure SOP adherence and service excellence • Support high-volume clinic operations with practical, real-time training interventions • Identify skill gaps through field visits, audits, and coordination with city teams • Ex